Questions and Answers
Frequently Asked Questions
Straight answers on pricing, warranty, parts and coverage. Still unsure about something? Book a visit or call and we will walk you through it.
How Much Is a Service Call?
Diagnostic and travel fees, if applicable, are confirmed before the appointment and before repair approval. Any diagnostic or travel fee is confirmed before booking.
Do You Specialize in Sub-Zero and Wolf?
Yes. Sub-Zero and Wolf are our primary focus. Our work focuses on dual-refrigeration systems and Wolf gas and dual-fuel ranges, and parts needs and availability are confirmed after model-specific diagnosis.
What Warranty Comes with a Repair?
Completed repairs include a 180-day repair warranty. Written terms are provided with the repair., provided in writing when the job is complete.
Do You Use Genuine OEM Parts?
Yes. We install genuine OEM parts sourced for your exact model and serial number, not generic substitutes that tend to fail early.
How Are Sub-Zero and Wolf Parts Selected?
Yes. Parts needs and availability are confirmed after model-specific diagnosis for Sub-Zero and Wolf systems.
What Are Your Hours?
Which Towns Do You Serve?
Peachtree City and surrounding neighborhoods across Atlanta and North Metro, plus Atlanta metro and North Metro in Georgia, Atlanta metro on North Fulton, Atlanta Core, Atlanta Core and parts of North Metro communities. Each has a dedicated page with ZIP codes.
Can You Get Inside a Built-In Refrigerator Without Damaging Cabinetry?
Yes. Built-in and integrated units are designed to be serviced in place. We remove grilles and panels, protect floors and cabinetry, and pull heavier units carefully when a repair requires rear access.
Do You Handle Sealed-System and Refrigerant Work?
Yes. Refrigerant work is assigned only after the required service scope is confirmed.
How Soon Can You Come Out?
What Should I Have Ready When I Book?
The brand, the model and serial number if you can find them, and a short description of the symptom. That lets us bring the right parts and cut down on repeat visits.
Do You Offer Emergency Service?
We prioritize situations where a full refrigerator or freezer is at risk of losing its contents. See our emergency repair page for how appointment scheduling works.
Didn't Find Your Answer?
Book a visit or call now. We serve Peachtree City and the surrounding metro appointment times confirmed at booking.
Do You Offer Same-Day Service?
Same-day requests are prioritized when the local route, technician availability, and parts planning allow. The actual appointment window is confirmed during booking.